FAQs
What materials are Juelsa Studio jewelry made of?
At Juelsa Studio, we currently offer 18k Gold-Plated, Silver and Pearl water jewelry (unless stated). Our base metals are Stainless Steel, Titanium Steel or 925 Sterling Silver.
Is our jewelry hypoallergenic?
Yes, unless stated. Hypoallergenic jewelry is made from materials that are adverse to skin reactions. Most hypoallergenic jewelry contains pure metals such as Titanium Steel, Stainless Steel, and 925 Sterling Silver.
At Juelsa Studio, most of our jewelry is nickel-free. However, if irritation does occur, apply clear nail polish as this will act as a barrier between your skin and the jewelry.
Is Juelsa Studio jewelry water tarnish-free and water resistant?
Most of our jewelry is made of Titanium Steel, Stainless Steel, & 925 Sterling Silver materials which are high quality and tarnish free. With proper care, the pieces can last a long time. Check out our jewelry care tips here.
Can my jewelry fade?
As we know that Titanium Steel, Stainless Steel and 925 Sterling Silver won't fade in a long time. But to keep your jewelry shine and in a good shape, we recommend you not to wear it throughout daily activities.
For example, plating on a ring will normally wear off much faster than plating on a pendant because the ring will constantly be rubbed against fingers and objects throughout daily activities such as washing hands and creams.
How is my jewelry being packaged?
Each order will deliver in our exclusive packaging box, Juelsa Studio keepsake jewelry box and tissue paper especially when you order our Surprise Set. You can also select to have a gift note included at checkout.
What payment options we accept?
We accept PayPal, online banking and cash on delivery at the moment.
What currency will I place my order in?
For your convenience, we offer payment in a variety of currencies. You can find the currency converter selector on our website or when you checkout.
Do we ship worldwide?
Yes we do indeed! Please refer to our shipping policy here.